The order enquiry form is below. Please scroll down reading the FAQ to send us a message
Frequently Asked Questions (FAQ)
Sorry - we deal only with the online sales of the NightKey Tickets. We do not take phone orders
For line up, address, date and ballot details please check out the Promoter's/Venue's website.
If you have not received a confirmation email from us stating your invoice number and containing a link to our order enquiries service you may have in fact ordered through another ticketing agency.
Your tickets will be sent to you electronically shortly after purchase. Your tickets will be sent to you electronically shortly after purchase. Tickets will be sent via email on PDF to the details provided.
Tickets are usually dispatched via email between 5 - 10 minutes of placing your successfully charged order online.
In the event that a ticket is stolen, lost, damaged or destroyed please contact our ticketing team helpdesk via the below order enquiry form providing as much detail about the affected ticket(s) as you can.
Please save all emails received from us regarding your order. These emails contain your invoice number and other important details. Saving these emails will ensure the payment process and any enquiries run smoothly and quickly.
Tickets are usually dispatched via email between 5 - 10 minutes of placing your successfully charged order online. Check your Spam/Junk email folder if you have not received your confirmation email from us it may have made itís way there by mistake. If you've purchased 2 more tickets, each ticket will be sent in an individual email. Mail programs like GMAIL group messages by sender and subject in conversation view and you may miss the email. It's best to turn off Conversation View in GMAIL so you can view each email individually.
If this is your first time contacting us, please use the "open enquiry" form below to open a new enquiry. Otherwise if you would like to view the status of an existing enquiry, enter your details in the "view status" form.